Welcome to Your Account
Your Personal Hub
The My Account page is your personal hub for managing your interactions with The Desi DNA. From here, you can easily navigate through your dashboard, review past orders, download invoices, update your addresses, manage payment methods, and edit your account details. Plus, with our dedicated FAQ section, you can find answers to common questions quickly and efficiently.
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Account Management FAQs
Find answers to common questions about managing your account on thedesidna.com.au.
How do I update my account details?
To update your account details, log in to your account, navigate to ‘Account Details’, and edit your information as needed.
What should I do if I forget my password?
If you forget your password, click on ‘Forgot Password’ on the login page and follow the instructions to reset it.
How can I track my order status?
You can track your order status by visiting the ‘Orders’ section in your account dashboard.
Can I change my shipping address after placing an order?
Yes, but only withing 3 hours of the order. You can request a change of shipping address before the order is shipped by contacting us on info@thedesidna.com. If the order is already shipped then we can not help you in the change. You will have to bear the expenses of the transaction.
How do I manage my payment methods?
To manage your payment methods, go to ‘Payment Methods’ in your account and add or remove cards as needed.
How do I contact customer support?
For customer support, visit the ‘Support’ section in your account or email us at support@thedesidna.com.au.